lost privacy policy
last updated: 09/10/25
lost (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. this privacy policy explains how we collect, use, and protect the information you provide to us in accordance with the uk general data protection regulation (uk gdpr) and the data protection act 2018.
by using our website or providing your details, you agree to the terms of this policy.
1. who we are
lost is the data controller responsible for your personal information.
contact: contact@lost.org
2. information we collect
we may collect the following types of personal data:
contact details: such as your name, email address and postal address when you sign up for the newsletter, guestlist, event information, ticket purchases or contact us directly.
technical data: such as ip address, browser type, and usage information collected through cookies or analytics tools to improve our website and services.
optional information: any additional details you choose to provide (e.g., feedback or preferences).
personal data: photos and videos from our events that may be used for online marketing or social media posts.
3. how we use your information
we use your information to:
send news, event invitations, and promotional content.
respond to your enquiries or requests.
improve our website, communications, and customer experience.
comply with legal obligations when necessary.
our lawful basis for processing your personal information is your consent, which you can withdraw at any time. by signing up to our mailing list, guest list or by purchasing a ticket, you are consenting.
4. how we store and protect your data
your personal data is stored securely and only accessed by authorised personnel. we take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access. we retain your data only as long as necessary for the purposes outlined above or until you withdraw consent.
5. sharing of information
we do not sell or trade your personal data. we may share your information only with trusted third-party service providers who assist us in operating our website, managing email communications, or processing data on our behalf — all under strict data protection agreements.
6. your rights
under the uk gdpr, you have the right to:
access the personal data we hold about you.
request correction or deletion of your data.
withdraw consent for marketing communications.
restrict or object to processing in certain circumstances.
lodge a complaint with the information commissioner’s office (ico) if you believe your data has been mishandled (www.ico.org.uk).
to exercise your rights, please contact us at contact@lost.org.
7. international users
we are based in the united kingdom and operate under the uk gdpr. if you are located outside the uk, your personal data will be handled in accordance with this privacy policy and with safeguards that provide an equivalent level of protection. by submitting your information to us, you acknowledge that your data may be transferred, stored, or processed in the uk.
8. cookies and tracking
our website may use cookies or similar technologies to enhance your browsing experience and analyse site performance. you can control or disable cookies through your browser settings.
9. updates to this policy
we may update this privacy policy from time to time. any changes will be posted on this page with an updated “last updated” date. we encourage you to review this policy periodically to stay informed.
10. contact us
if you have any questions about this privacy policy or how we handle your personal information, please contact us at:
lost
email: contact@lost.org