reporting to: operations director

lost is a new performance space in central london that fuses music, installation, theatre and film, from the founder of secret cinema. lost hosts events – lost nights – where the entire building is the stage, and artists can curate unparalleled multi-sensory experiences.

working schedule

the role is 48 hours a week in 5 days across the entire week. working late at busy times will be a requirement of the role.

place of work

central london. you will be based at lost’s current home, 135–149 shaftesbury avenue, london, wc2h 8ah, but this is subject to change.

aims and responsibilities

deliver high-quality multi-channel marketing campaigns: ensure that engaging, exciting and productive high-quality campaigns are constructed for, and delivered across multiple channels, so as to grow membership, promote events/offering and elevate brand engagement.

communicate effectively and consistently with a clear brand identity: ensure the that the lost brand ethos, identity and voice are clearly understood and clearly communicated at all times and be sure that all comms are aligned.

translate strategic and creative plans into high-impact marketing: ensure that a comprehensive understanding of brand and direction exists, so as to delivercampaigns across all areas that ‘hit the mark’ with members, guests, partners, agents, stakeholders and the lost community.

role-specific duties

lead integrated campaigns across email, seo/sem, paid/organic social, experiential and partnerships.

champion innovative and engaging campaigns, employing a test-learn-adapt approach. leadership & strategy

lead and manage all marketing-related undertakings, including social media, pr, communications, digital content, website and membership.

translate the ceo & chief creative officer’s vision into actionable marketing strategies.

assist in driving the company’s marketing strategy, ensuring scalability, efficiency, and creative integrity.

project oversight & delivery

oversee the end-to-end delivery of marketing projects across all media and disciplines —digital, physical, immersive, and interdisciplinary formats.

set marketing schedules, resource allocation plans, and critical path workflows.

ensure all marketing projects are delivered on time, within budget, and to the highest quality standards.

team & talent management

mentor and supervise all those performing marketing functions.

foster a culture of collaboration, accountability, and continuous improvement.

identify and recruit marketing as required and agreed. process & systems

develop and refine marketing systems, tools, and processes for consistency.

own marketing platforms and drive performance through smart analytics. finance & compliance

manage marketing budgets and ensure cost controls across all marketing projects.

negotiate effectively with vendors, contractors, and external collaborators.

ensure compliance with legal, safety, and contractual obligations.

cross-departmental collaboration

collaborate across departments to align marketing with organisational and creative goals.

facilitate clear communication across departments to streamline project execution.

key skills & experience

proven experience in multi-channel marketing.

strong grasp of digital tools, crm systems, and automation platforms.

excellent copywriting and editing skills.

data-savvy with a knack for segmentation and performance tracking..

skilled in stakeholder engagement and cross-team collaboration.

experience leading and motivating a team.

personal attributes

calm under pressure, with a pragmatic and diplomatic approach.

strategic thinker who has a sharp eye for detail.

passionate about creating engaging and exciting work.

comfortable and confident when leading, inspiring and delivering